Norton Terms Scorecard

Grade C+ — Standard consumer terms (score 65/100)

The terms mandate individual arbitration and class action waivers for U.S. users, while granting the company broad rights to modify terms and use user-contributed content.

Forced arbitration, class action waiver, and unilateral modification rights.

Terms at a glance

Sells your data
UNCLEAR
Forced arbitration
YES
Trains AI on your content
UNCLEAR
Collects biometric data
UNCLEAR
Shares data with government
UNCLEAR
Easy to cancel
UNCLEAR
Tells you before changes
NO
Deletes data on request
UNCLEAR

What the terms actually say

Section 14 — Disputes; Mandatory Arbitration

You agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision, and that you and Gen are each waiving the right to a trial by jury or to participate in a class action.

You are forced into individual arbitration and cannot join class action lawsuits or have a jury trial.

Overview

Gen may, without notice to you, at any time, revise these Terms of Use and any other information contained in this Website.

The company reserves the right to change the terms at any time without providing any notice to you.

Section 3 — User Contributions

By providing any User Contributions on the Website, you grant Gen and our affiliates and service providers... the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material.

You grant the company a broad license to use and distribute anything you post on their community forums.

Section 13 — Limitation of Liability

IN NO EVENT WILL GEN BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES

The company limits its liability to the fullest extent possible, meaning they are not responsible for damages even if they were aware of the risk.

Section 14(h) — Class Action Waiver

YOU AND WE AGREE THAT WE EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER

You are strictly prohibited from participating in any class action or representative proceedings against the company.

Last reviewed 2026-08-01 under rubric v3.5.

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