This assessment covers the linked ToS.
Grade F — Predatory terms (score 54/100)
Cisco Umbrella's terms include a $50 liability cap, a perpetual license to user data, and a one-year statute of limitations for legal claims.
Liability capped at $50. Perpetual content license. Short claim window.
In no event shall OpenDNS’ aggregate liability to you or any third party arising out of this Agreement, the Service and the Software exceed FIFTY U.S. DOLLARS ($50.00USD).
The company limits its total financial responsibility to you to $50, regardless of the severity of their failure or damages.
You also grant to OpenDNS a non-exclusive, irrevocable, worldwide, perpetual, royalty-free and fully paid-up license under all of your intellectual property rights to use the User Data...
You grant the company a permanent, global right to use your data for any purpose, which continues even if you stop using the service.
Except as otherwise prohibited by law, any claim or dispute must be brought within one (1) year from the date such cause of action arises.
You are forced to waive your right to sue after one year, which is significantly shorter than most standard statutes of limitations.
Subscriptions are non-cancelable before the end of the then-current subscription term and fees are non-refundable.
You cannot cancel your subscription early to stop payments; you are locked into the full term you signed up for.
In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees.
This is a 'loser pays' provision that creates a financial risk if you attempt to enforce your rights in court and lose.
If OpenDNS makes a material change to this Agreement that will affect an existing Service subscription, OpenDNS may notify you by sending an email at least thirty (30) days in advance of such change...
The company provides a 30-day notice period for material changes to the agreement, allowing you time to review or object.
Last reviewed 2026-10-17 under rubric v3.6.