Grade B+ — Fair terms (score 83/100)
Cisco Umbrella's terms are standard for enterprise software, featuring strict liability caps, non-refundable fees, and restrictive legal venue requirements.
Standard enterprise-focused terms with restrictive liability and legal clauses.
Subscriptions are non-cancelable before the end of the then-current subscription term and fees are non-refundable.
You are locked into your subscription term and cannot get a refund if you stop using the service.
IN NO EVENT SHALL OPENDNS’ AGGREGATE LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT, THE SERVICE AND THE SOFTWARE EXCEED FIFTY U.S. DOLLARS ($50.00USD).
The company limits its total financial responsibility to you to $50, regardless of the harm caused.
Except as otherwise prohibited by law, any claim or dispute must be brought within one (1) year from the date such cause of action arises.
You must file any legal claim within one year, or you lose the right to sue.
In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees.
This is a 'loser pays' provision that may force you to pay the company's legal bills if you lose a case.
Any notices to you from OpenDNS regarding the Service or this Agreement will be posted on www.OpenDNS.com (or successor website) or made by email or regular mail.
The company commits to providing notice of changes via email or their website.
Last reviewed 2026-09-01 under rubric v3.5.