Grade C+ — Standard consumer terms (score 65/100)
Planfix forces binding arbitration and class action waivers, reserves the right to unilaterally change terms, and disclaims almost all liability for service failures.
Forced arbitration, broad liability waivers, and unilateral term changes.
any disputes between you and Planfix ... will be resolved by binding individual arbitration administered by the American Arbitration Association
You waive your right to a jury trial and must resolve disputes through private arbitration.
By agreeing, you give up the right to a court trial ... and the right to join a class, collective, or representative lawsuit
You are prohibited from participating in class action lawsuits.
The updated Agreement is effective immediately upon publication.
The company can change the terms of service at any time without waiting for your agreement.
THE SELLER AND THE PROVIDER DO NOT ASSUME ANY LIABILITY ... FOR ANY INABILITY TO USE THE PRODUCTS, LOSS OF INFORMATION ... OR ANY LOST PROFITS OR INDIRECT, SPECIALIZED, OR INCIDENTAL DAMAGES OF ANY KIND
The company disclaims almost all liability for damages, including lost profits or data loss.
The Customer shall defend, indemnify, and protect the Provider or Seller ... from any claims, costs, losses, obligations, and expenses
You are responsible for paying the company's legal costs if they are sued due to your use of the service.
The Customer may cancel the initial Order for a Product ... no later than thirty (30) days after the date of the Product Order.
You have a 30-day window to cancel your initial purchase for a full refund.
Last reviewed 2026-08-19 under rubric v3.5.