Grade A- — Mostly protective (score 87/100)
Mixpanel provides standard B2B software terms that allow for unilateral modifications and broad indemnification, but notably lacks a forced arbitration clause.
Standard B2B terms. Unilateral changes allowed. No forced arbitration.
Mixpanel reserves the right to modify the terms and conditions of this Agreement from time to time... Customer's continued use of the Application Services after the updated version has been posted, will constitute Customer's acceptance of such updated terms and no separate notice will be required.
Mixpanel can change the terms at any time without notifying you; your continued use counts as agreement.
Fees paid hereunder, including A La Carte Fees, are non-cancellable during a Term, are non-refundable and shall be billed in U.S. Dollars.
You are locked into your subscription and cannot get a refund if you stop using the service.
Customer will defend Mixpanel at Customer's expense from any and all Claims brought against Mixpanel by a third party arising out of... Customer's breach of this Agreement.
You are required to pay for Mixpanel's legal defense if they are sued due to your actions.
Mixpanel provides Customer with access to Customer Content and the ability to delete Customer Content through the Application Services.
You have self-serve tools to delete your data from their platform.
Mixpanel will not sell Customer Content.
Mixpanel explicitly commits to not selling your data to third parties.
Last reviewed 2026-07-27 under rubric v3.5.