Grade B- — Mostly fair (score 73/100)
Kaiser Permanente provides clear terms for its digital health services, though it reserves the right to modify these terms at any time without notice.
Standard healthcare terms. No data sale. Unilateral changes allowed.
We may revise the information on the Site or otherwise change or update the Site, including these Terms and Conditions, without notice to you.
The company reserves the right to change these terms at any time without notifying you.
If you request that we delete (deactivate) your online account, we will block access to your online account, but we will not delete any data or other information of the Kaiser Permanente applications or websites associated with that online account.
Deactivating your account only blocks your access; it does not result in the deletion of your data.
If you enable biometric authentication (e.g., iOS or iPadOS Face ID, Touch ID or Android Fingerprint) to sign on to the App, it is your responsibility to be aware that all faces or fingerprints set up on your device for such biometric authentication will be linked to your Site account.
The service supports biometric login, which links your physical identifiers to your account access.
To deactivate your online account, login, select the drop down on the top right profile icon, choose Profile and Preferences > Account & Security > Deactivate account.
You can deactivate your account through a self-serve menu in your profile settings.
At any time, and even if you have expressly given us permission to send voice/text messages to you, you may communicate your desire not to receive additional voice/text messages by following the stop or opt-out instructions in the voice or text message.
You have a clear, simple way to opt out of text and voice communications.
Last reviewed 2026-07-25 under rubric v3.5.