Grade B+ — Fair terms (score 80/100)
23andMe requires mandatory individual arbitration and maintains a strict no-refund policy, though it provides a clear mechanism for account deletion.
Mandatory arbitration and no-refund policy. Self-serve account deletion provided.
THESE TERMS OF SERVICE CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS.
You cannot sue the company in court or join a class action; you must use private arbitration.
No Refunds. Except as may be required by applicable law, payments are non-refundable and there are no refunds or credits for partially used services.
All sales are final, and you will not receive a refund for any reason unless the law forces them to provide one.
You can delete your account from your Account Settings at any time.
You have a simple, self-serve way to close your account.
23andMe may make changes to the Terms at any time. If we make a material change to the Terms, we will notify you, such as by posting a notice on our website or sending a message to the email address associated with your account.
The company promises to inform you if they make significant changes to the agreement.
Once you obtain your Genetic Information, the knowledge is irrevocable.
Genetic information is permanent; once you know it, you cannot 'un-know' it.
Last reviewed 2026-07-25 under rubric v3.5.