Grade A — Highly protective (score 93/100)
DHL provides standard terms with a clear limitation of liability and a commitment to keep user information confidential, though it includes a low liability cap.
Standard terms with a low liability cap. No data sale pledge included.
you agree that in no event shall DHL’s total liability for any damages (direct or otherwise) or loss regardless of the form of action or claim, whether in contract, tort or otherwise, exceed EUR 100.00.
The company limits its total financial responsibility to you to 100 Euros, regardless of the nature of your claim.
DHL will be free to use and act on any information you submit.
Any feedback or ideas you provide become the property of the company to use as they see fit.
All information provided to DHL by visitors to these web pages is considered to be confidential and will not be disclosed by DHL to any third party except as may be required for the provision of the services.
The company pledges to keep your information confidential and only share it when necessary to provide the requested service.
Last reviewed 2026-07-31 under rubric v3.5.