Grade B- — Mostly fair (score 73/100)
Booking.com forces binding individual arbitration and waives your right to a jury trial or class action lawsuit, while limiting their liability to the cost of your booking.
Forced arbitration, class action waiver, and broad liability limitations.
YOU AND BOOKING.COM HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Booking.com are instead electing that all Disputes shall be resolved by arbitration.
You are forced to resolve all legal disputes through private arbitration rather than in a court of law.
EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS.
You are prohibited from participating in any class action lawsuits against the company.
The most that we, or any Service Provider, will be liable for, whether for one event or a series of connected events, is the cost of your booking, as set out in your confirmation email.
The company limits its total financial responsibility to the amount you paid for your booking.
Booking.com retains the right to modify this Arbitration Clause in the future. Any such changes will be posted on our Platform, and you should check for updates regularly. Your continued use of the Booking.com Platform and/or Services... constitutes your acceptance of any such changes.
The company can change the arbitration terms at any time, and your continued use of the site counts as your agreement to those changes.
We go above and beyond our legal obligations. Even though local laws don’t require us to offer specific cancellation rights, we guarantee that we will honor our refund policy if you cancel your booking.
The company provides a clear, guaranteed refund policy for car rental cancellations.
Last reviewed 2026-07-25 under rubric v3.5.