Grade C+ — Standard consumer terms (score 65/100)
Twilio's terms mandate binding arbitration and include fee-shifting provisions, while reserving the right to unilaterally modify terms with 30 days' notice.
Forced arbitration, fee-shifting, and unilateral changes. Business-focused.
If the parties are unable to resolve a Dispute within thirty (30) days... then the parties may commence binding arbitration under JAMS’ Comprehensive Arbitration Rules and Procedures.
You are required to resolve disputes through binding arbitration rather than in a court of law.
In the event of any adjudication of any dispute under this Agreement, the prevailing party in such legal suit, action, or proceeding will be entitled to reimbursement of its attorneys’ fees and related costs by the non-prevailing party.
This is a 'loser pays' provision that makes you liable for Twilio's legal costs if you lose a dispute.
Either party may terminate this Agreement for convenience by providing the other party with at least thirty (30) days prior written notice. Notwithstanding the preceding sentence, if there are any Order Form(s) in effect, this Agreement will not terminate until all such Order Form(s) have expired
You cannot easily cancel if you have active order forms; you are locked in until they expire.
Receiving Party may disclose Confidential Information of Disclosing Party if so required pursuant to a request from a regulator or pursuant to regulation, law, subpoena, or court order... provided Receiving Party gives Disclosing Party written notice... to the extent (a) legally permitted
Twilio may share your data with law enforcement or regulators without notifying you if they believe notice is not legally permitted.
Twilio will provide you with written notice of any material updates at least thirty (30) days prior to the date the updated version of this Agreement is effective.
Twilio can change the terms with 30 days' notice, and continuing to use the service means you agree to the new terms.
Last reviewed 2026-07-25 under rubric v3.5.