Grade C — Standard consumer terms (score 62/100)
Sendbird's terms include a forced arbitration clause and broad indemnification requirements, while granting the company a perpetual license to de-identified data and user feedback.
Standard B2B terms. Includes forced arbitration and broad indemnification.
Any dispute arising from or relating to the subject matter of this Agreement... shall be finally settled by arbitration in San Francisco, California.
You cannot take the company to court; you must use private arbitration in California.
Customer will defend, indemnify and hold harmless SendBird its officers, directors, employees... from all claims, demands, actions, proceedings, liabilities, judgments, settlements, damages, costs and expenses.
You are financially responsible for the company's legal costs if they are sued due to your actions.
All fees are non-refundable and non-cancelable. There will be no refunds or credits for partial months of service.
All sales are final; you will not receive a refund for unused service time.
Customer grants to SendBird a... commercial, perpetual, irrevocable, royalty-free license to de-identify data... and use such de-identified data.
The company claims a permanent right to use your feedback and de-identified data for any commercial purpose.
SendBird may assign or transfer this Agreement or any rights or obligations hereunder without Customer’s consent to a third party acquirer.
The company can sell your contract and data to another company without asking you.
SendBird will not use Customer instructions, queries, or textual cues... to train the AI Technologies.
The company promises not to use your specific data to train their AI models.
Last reviewed 2026-08-02 under rubric v3.5.