Grade A+ — Highly protective (score 100/100)
These support terms govern enterprise service delivery for HAProxy software. They contain no predatory clauses, data-sharing requirements, or waivers of legal rights.
Support terms for enterprise software. No red flags found.
Customer agrees not to send Company any sensitive data, personal data, personally identifiable information, end-user data, or Confidential Information
The company proactively restricts the types of data you are allowed to share with them during support interactions to protect your privacy.
Providing log files and other data only after confirming they do not contain any personal data or personally identifiable information
You are responsible for ensuring that any diagnostic logs you provide to support are sanitized of personal information.
Except as expressly set forth below, response times outlined in the table above are typical goals based on prior performance of the Support team and are not a guaranteed Service Level Agreement (SLA) and are non-binding.
The stated response times are performance goals rather than legally enforceable service guarantees.
Last reviewed 2026-08-20 under rubric v3.5.