Grade C+ — Standard consumer terms (score 65/100)
Hootsuite forces users into binding arbitration, claims a perpetual license to all user content, and disclaims almost all liability for service failures or data loss.
Forced arbitration, perpetual content license, and broad liability waivers.
If you have any kind of Dispute with us, the exclusive means of resolving it will be by confidential, binding arbitration before a single arbitrator.
You waive your right to a public trial and must resolve all disputes through private, binding arbitration.
You grant us a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use... Customer Content.
Hootsuite claims a permanent, unrevokable right to use your content for any purpose, even after you delete your account.
We may also immediately suspend or terminate your access to the Self-Serve Services for any reason, at any time, without notifying you in advance.
Hootsuite can delete your account or block your access at any time without giving you any prior notice.
If you cancel (or downgrade) paid Self-Serve Services, you must continue to pay for the rest of your plan term and you are not entitled to a refund.
Cancellation does not stop billing for the remainder of your current subscription period.
Any Dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Hootsuite and you each waive any right to a trial by jury.
You are prohibited from joining class action lawsuits and waive your right to a jury trial.
We may change any part of this Agreement... at any time by posting the revised terms on the Hootsuite website, and your use... constitutes your agreement to the updated Agreement... The updated Agreement will be effective as of the time of posting.
Hootsuite can change the terms at any time without notifying you, and your continued use counts as acceptance.
Last reviewed 2026-08-03 under rubric v3.5.