Grade B- — Mostly fair (score 70/100)
BetterHelp's updated terms maintain restrictive legal clauses, including mandatory arbitration, class action waivers, and broad indemnification requirements that shift significant liability to the user.
Forced arbitration, broad indemnification, and unilateral modification rights.
By accepting the terms of this Arbitration Agreement, you and the Company (collectively, 'Parties') agree that any dispute... will be resolved on an individual basis by final and binding arbitration.
Users are forced into private arbitration for all legal disputes.
You will indemnify us, defend us, and hold us harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses.
Users are financially responsible for the company's legal costs.
You understand, agree and acknowledge that we may modify, suspend, disrupt or discontinue the Platform... at any time with or without notice to you.
The company can change terms without notifying the user.
You can cancel the subscription to the service at any time for any reason.
Users have the right to cancel their subscription at any time.
Last reviewed 2026-08-27 under rubric v3.5.