Grade B- — Mostly fair (score 73/100)
Jotform mandates binding arbitration, waives jury trials, and allows the company to modify terms at its sole discretion without notice.
Forced arbitration, class waiver, and unilateral modification rights.
The parties agree that all disputes between them shall be finally resolved by binding arbitration before a single neutral arbitrator... THE PARTIES HEREBY VOLUNTARILY WAIVE A TRIAL BY JURY.
You are prohibited from taking legal action in court and must use private arbitration instead, and you waive your right to a jury trial.
You acknowledge and agree that Jotform may display your forms on our websites and platforms, and that we may use your forms for the purposes of improving the form builder, for learning about how you and other people use, build, and create and submit forms, for teaching our staff, systems, and products about such matters.
Jotform reserves the right to use your user-generated content to train their internal systems and AI models.
Jotform may, in its sole and absolute discretion, modify these Terms from time to time. Continued use of the Jotform Platform following notice of any such changes shall indicate your acknowledgement of such changes.
The company can change the terms at any time, and your continued use constitutes acceptance of those changes.
IN NO EVENT SHALL JOTFORM’S LIABILITY... EXCEED IN THE AGGREGATE THE TOTAL AMOUNT PAID BY YOU FOR THE SERVICES IN THE TWELVE (12) MONTHS.
The company limits its financial liability to the amount you paid them in the previous year.
You can delete your account entirely by clicking “Delete My Account” on your Account Settings page.
You have a clear, self-serve mechanism to delete your account.
Last reviewed 2026-07-27 under rubric v3.5.