Grade F — Predatory terms (score 54/100)
PlayStation forces binding arbitration and class action waivers, while claiming a perpetual, global license to all user-generated content.
Forced arbitration, perpetual content license, and limited liability.
you and the Sony Entity that you have a Dispute with agree to seek resolution of the Dispute only through arbitration of that Dispute, and not litigate any Dispute in court
You waive your right to a jury trial and must resolve all legal disputes through private arbitration.
you grant SIE a royalty-free, perpetual, global license to use, distribute, copy, modify, display, and publish your UGC for any reason, without further notice or payment to you
Sony claims a permanent, worldwide right to use, modify, and profit from anything you create on their platform without compensating you.
OUR MAXIMUM LIABILITY UNDER THIS AGREEMENT... IS LIMITED TO YOUR DIRECT DAMAGES, NOT TO EXCEED THE UNUSED FUNDS IN YOUR WALLET AS OF THE DATE OF TERMINATION.
Sony limits their legal liability to the amount of money currently sitting in your virtual wallet, which effectively caps their liability at zero for most users.
UPON TERMINATION OF YOUR ACCOUNT... YOU WILL NOT RECEIVE A REFUND FOR ITEMS (INCLUDING SUBSCRIPTIONS, VIRTUAL ITEMS, AND PRE-PAID PRODUCTS OR SERVICES)
If your account is terminated, you lose all access to your digital purchases and subscriptions with no refund.
If material changes to this Agreement are made, you will be notified by e-mail or other communication when you sign in to the Services.
Sony commits to providing notice of material changes to the terms when you sign in.
Last reviewed 2026-07-27 under rubric v3.5.