Grade F — Predatory terms (score 50/100)
Epic's ToS imposes mandatory arbitration with a class-action waiver, caps liability at zero for free users, requires one-sided user indemnification, and treats all purchases as non-refundable revocable licenses.
Forced arbitration, broad liability cap, mandatory indemnification, and irrevocable licenses.
THE ARBITRATION PROCEEDINGS IN THIS SECTION WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY. Under no circumstances does Epic consent to have any Disputes arbitrated using class arbitration procedures.
You waive your right to participate in class action lawsuits and must resolve disputes individually through arbitration; opt-out requires written notice mailed to North Carolina within 30 days.
you and Epic submit to the exclusive jurisdiction of the Superior Court of Wake County, North Carolina, or, if federal court jurisdiction exists, the United States District Court for the Eastern District of North Carolina.
All non-arbitrable disputes must be brought in North Carolina courts where Epic is headquartered, no matter where you live.
you and Epic agree to waive any jurisdictional, venue, or inconvenient forum objections to these courts (without affecting either party's rights to remove a case to federal court if allowed), and any right to a jury trial.
You explicitly waive the right to a jury trial for any dispute not sent to arbitration.
THE EPIC PARTIES' TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE LICENSED PRODUCTS IS LIMITED TO THE AMOUNT YOU HAVE PAID EPIC UNDER THESE TERMS IN THE TWELVE (12) MONTHS PRIOR TO WHEN YOU SUFFERED DAMAGES, EVEN IF THAT REMEDY FAILS TO PROVIDE ADEQUATE COMPENSATION.
Aggregate liability is capped at what you paid in the last 12 months — which is $0 for free users.
To protect itself and its players, in extreme instances Epic may also pursue other legal remedies for violations of its Ecosystem Rules or the law or provide information and evidence to relevant law enforcement authorities.
Epic reserves the right to share your data with law enforcement at its discretion, without requiring legal process or notifying you.
You will indemnify, pay the defense costs of, and hold the Epic Parties harmless from and against any claims, demands, actions, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorney and expert witness fees) arising out of or related to (a) any claim that, if true, would be a breach of these Terms by you or your negligence, (b) any act or failure…
You must defend Epic and pay its legal costs and damages from any third-party claim related to your use of the service — this is one-sided, not mutual.
you or Epic must start arbitration of a Dispute within two (2) years from when the Dispute first arose.
Any dispute not filed within two years is permanently barred, even if you would otherwise have longer under state law.
The Licensed Products (and In-Game Content) you use are licensed to you, not sold. This means you do not own any Licensed Products or In-Game Content made available to you, but you are granted permission to use them in the form of a license.
All digital purchases (games, V-Bucks, items) are revocable licenses Epic can take back, not property you own.
Unless a purchase from Epic is labeled as refundable, or unless an applicable law entitles you to a refund (for example, if something that we have supplied to you is faulty or misdescribed), you should assume that all purchases from Epic are non-refundable.
All sales are final by default; refunds only if Epic labels a purchase refundable or law requires it.
Unless required by law, you will not be entitled to any refund as a result of the termination of these Terms.
If your account is terminated for any reason, you lose all access to your digital purchases and are not entitled to a refund.
If we make material changes: We'll send you the new Terms (by email, in-game, or some other writing ); We'll tell you when the new Terms will take effect; and We'll notify you reasonably in advance of the new Terms taking effect, either by in-app/in-platform notification or via email.
Epic provides clear advance notice by email or in-app notification before material changes take effect, with a stated effective date.
You may delete your Epic Games Account at any time. For information on how to delete your Epic Games Account, visit Epic Games Support.
You can delete your account at any time, but the process requires contacting Epic Games Support.
Last reviewed 2026-09-11 under rubric v3.5.