Palo Alto Networks Terms Scorecard

Grade F — Predatory terms (score 46/100)

Claims a perpetual irrevocable license to user content and bars all damages. Terms can change silently and accounts can be closed without cause.

Perpetual license, total liability waiver, unilateral changes without notice

Terms at a glance

Sells your data
NO
Forced arbitration
NO
Trains AI on your content
LIKELY
Collects biometric data
NO
Shares data with government
YES
Easy to cancel
UNCLEAR
Tells you before changes
NO
Deletes data on request
UNCLEAR

What the terms actually say

User Content — Contributions

Palo Alto Networks shall have no obligations to you with regard to its use or disclosure of Contributions, and shall have a worldwide, perpetual, irrevocable and fully-paid right to use, reproduce, prepare derivative works of, perform, display, and distribute the Contributions... for any and all purposes without limitation, and to authorize others to do so as well, without attribution.

Anything you post (code, ideas, comments) becomes theirs forever, with no obligation to credit you, for absolutely any purpose.

Disclaimers and Limitation of Liability

IN NO EVENT SHALL PALO ALTO NETWORKS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, LOST DATA, LOSS OF USE OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES) INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES...

Their total liability is zero dollars — even for indirect or consequential damages caused by their own service.

General — Changes to Terms

We reserve the right to change these Terms at any time, without notice, at our sole discretion. Please check this page periodically for any updates.

Terms can be changed silently, with no email or in-app notice — you have to remember to check the page yourself.

User Accounts and Profiles — Termination

We may, in our sole discretion (i) restrict, suspend, or terminate your access to any or all of the Site... at any time, for any or no reason, with or without prior notice, and without liability.

Your account can be closed at any time, for any reason or no reason, with no advance notice and no appeal.

Indemnification

You agree to defend, indemnify and hold Palo Alto Networks and anyone on its behalf... harmless against any losses, expenses, costs, claims, damages (including reasonable attorneys' fees, expert fees and other reasonable costs of litigation) arising from, incurred as a result of, or in any manner related to your breach of these Terms.

You personally cover Palo Alto Networks' legal fees and any damages if a third party sues over your breach of the terms.

User Content — AI Training Implication

Palo Alto Networks shall have... a worldwide, perpetual, irrevocable and fully-paid right to use... the Contributions... for any and all purposes without limitation.

The unrestricted 'any purpose' license to your contributions can be read to cover training AI/ML models, with no opt-out.

Applicable Law / Forum

These Terms are governed by the laws of the State of California, U.S.A.... If there is any dispute relating to the Site or these Terms, you and Palo Alto Networks agree to the exclusive personal jurisdiction and venue in the state and federal courts of Santa Clara County, State of California, U.S.A.

All disputes must be filed in person in Santa Clara County, California, regardless of where you live.

Disclaimers — Law Enforcement Reporting

We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, is suspected of violating any applicable law, including, without limitation, reporting you to law enforcement authorities.

Your information can be reported to law enforcement at their sole discretion, with no commitment to require a warrant or notify you.

Last reviewed 2026-07-27 under rubric v3.5.

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