Grade C+ — Standard consumer terms (score 67/100)
Zendesk reserves broad rights to your content and can terminate your access without notice, though it does not explicitly force arbitration or sell your data in these terms.
Broad content license, unilateral changes, and no notice for termination.
By submitting User Content to the Websites, you automatically grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide right and license to use, publish, reproduce, modify, adapt, edit, translate, create derivative works from, incorporate into other works, distribute, sublicense (through multiple tiers) and otherwise exploit such User Content
You grant Zendesk a permanent, global right to use, modify, and sell your content without paying you.
These Terms, or any part thereof, may be modified by us... and such modifications, additions or deletions will be effective immediately upon posting.
Zendesk can change these terms at any time without giving you advance notice.
We may terminate or suspend these Terms at any time without notice to you.
Zendesk can ban you or delete your account at any time for any reason without telling you first.
You agree to defend, indemnify and hold harmless the Zendesk Group, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorneys’ fees
You are financially responsible for Zendesk's legal costs if your use of the site leads to a lawsuit.
Any and all disputes... shall be governed by and construed exclusively in accordance with the laws and decisions of the State of California
All legal disputes must be handled under California law.
Last reviewed 2026-07-26 under rubric v3.5.