Grade F — Predatory terms (score 54/100)
Flock forces binding arbitration and claims a perpetual, irrevocable license to user data, while severely limiting its own liability for service failures.
Forced arbitration, perpetual data license, and broad liability limitations.
The Parties further agree that any Dispute that remains unresolved by mediation shall be settled by arbitration administered by the American Arbitration Association.
You cannot take the company to court; you must use private arbitration.
Customer hereby grants to Flock a limited, non-exclusive, royalty-free, irrevocable, perpetual, worldwide license to (a) use and disclose Customer Data to provide the Flock Services; and (b) use Customer Data to support and improve Flock’s products and services.
Flock claims a permanent right to use your data for their own product improvements.
FLOCK’S CUMULATIVE, AGGREGATE LIABILITY ... WILL NOT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER TO FLOCK IN THE TWELVE (12) MONTHS BEFORE SUCH CLAIM AROSE.
The company caps its liability at the amount you paid them in the last year, limiting your ability to recover damages.
Confidential Information includes ... (d) as required by law, including any court order, subpoena, or other valid legal process ... or (e) as requested by a government agency to address the risk of imminent harm to any person.
The company may share your data with government agencies without a warrant if they believe there is a risk of harm.
In the event of a violation of this Section 2.3, Flock may temporarily suspend Customer and/or any Authorized End User’s access ... Customer shall not be entitled to any remedy for any Service Suspension, including any reimbursement, tolling, or credit.
If they suspend your account, you are not entitled to any money back, even if you paid for the service.
Last reviewed 2026-08-09 under rubric v3.5.