Grade B- — Mostly fair (score 70/100)
AIHelp mandates binding arbitration and fee-shifting, and claims a perpetual, irrevocable license to all user feedback provided.
Forced arbitration, fee-shifting, and broad license to feedback.
any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. (“JAMS”) by three arbitrators.
You cannot take the company to court; you must use a private arbitration service.
The prevailing party in any action or proceeding to enforce this Agreement will be entitled to recover costs and attorneys’ fees.
This is a 'loser pays' provision that discourages users from bringing legitimate claims.
Customer shall, and hereby does, grant to AIHelp a nonexclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free, fully paid up license to use and exploit the Feedback for any purpose.
Any suggestions or bug reports you send become the company's property forever.
AIHelp may suspend or limit Customer’s access to or use of the Service if (i) Customer’s account is more than sixty (60) days past due.
The company reserves the right to terminate your access to the service.
AIHelp may use Customer’s name and logo to identify Customer as a AIHelp customer on its website and in other marketing materials. Customer further consents to the use of Customer’s name in AIHelp’s marketing and sales materials.
The company can use your brand identity for their own advertising.
Last reviewed 2026-08-18 under rubric v3.5.