Grade C+ — Standard consumer terms (score 67/100)
The agreement mandates binding arbitration for non-US clients, allows for unilateral changes to terms, and imposes significant liability caps.
Forced arbitration, unilateral changes, and broad liability limitations.
any controversy or claim arising out of or relating to the Client Agreement, or the breach thereof, will be exclusively settled by binding arbitration
If you are outside the US, you are forced into binding arbitration for all disputes.
UPS Customer Solutions may modify these General Terms in its sole discretion by posting such modified terms and conditions... and Client’s continued use... constitutes Client’s agreement to the modified Client Agreement
They can change the terms at any time without direct notice, and your continued use counts as acceptance.
IN NO EVENT WILL EITHER PARTY’S... LIABILITY UNDER THE CLIENT AGREEMENT EXCEED FIFTY THOUSAND U.S. DOLLARS (US$50,000).
Liability is strictly capped at $50,000, regardless of the actual damages incurred.
ANY CLAIMS NOT MADE BY CLIENT WITHIN SIX (6) MONTHS AFTER THE FIRST EVENT GIVING RISE TO A CLAIM WILL BE DEEMED IRREVOCABLY WAIVED.
You must bring any legal claim within 6 months, or you lose the right to sue forever.
UPS Customer Solutions may retain video material captured for the duration of the Services, plus one year thereafter, provided that UPS Customer Solutions will delete such material sooner if requested by Client.
You have the right to request the deletion of your video data before the standard retention period ends.
Last reviewed 2026-07-27 under rubric v3.5.