Intercom Terms Scorecard

Grade B — Fair terms (score 76/100)

Intercom's terms mandate individual arbitration, waive class action rights, and allow the company to modify usage limits and terms at their sole discretion.

Forced arbitration, class action waiver, and broad unilateral change rights.

Terms at a glance

Sells your data
NO
Forced arbitration
YES
Trains AI on your content
NO
Collects biometric data
NO
Shares data with government
UNCLEAR
Easy to cancel
YES
Tells you before changes
NO
Deletes data on request
UNCLEAR

What the terms actually say

Section 16.3 — Choice of Law and Jurisdiction

all unresolved disputes... will be resolved through final and and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury, and you agree that Intercom and you are each waiving the right to trial by a jury.

You cannot sue the company in court; you must use private arbitration.

Section 16.3 — ARBITRATION

CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.

You waive your right to participate in any class action lawsuit.

Section 2.3 — Access to Services

We may change usage limits at any time, in our sole discretion, without notice.

The company can restrict your usage or change your plan limits without telling you first.

Section 7.1 — Subscription Term and Renewals

Customer may cancel a month-to-month subscription at any time by going to the “Settings” page in the Dashboard

You can cancel your subscription easily through your account settings.

Section 6.2 — Feedback

Customer hereby grants to Intercom a perpetual, non-exclusive, transferable, irrevocable, worldwide, royalty-free license (with rights to sublicense) to make, use, sell... and otherwise commercially exploit the Feedback.

If you provide suggestions, the company owns them forever and can use them to make money without paying you.

Last reviewed 2026-07-27 under rubric v3.5.

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