Intercom Terms Scorecard

This assessment covers the linked policy document.

Legacy rating — awaiting reassessment with complete source evidence.

Grade C+ — Standard consumer terms (score 65/100)

Intercom's updated terms maintain mandatory arbitration and class action waivers, while explicitly claiming rights to use customer data for AI model training without a clear opt-out mechanism.

Forced arbitration, AI training, and broad liability waivers remain.

Terms at a glance

Sells your data
NO
Forced arbitration
YES
Trains AI on your content
YES
Collects biometric data
NO
Shares data with government
UNCLEAR
Easy to cancel
YES
Tells you before changes
YES
Deletes data on request
NO

What the terms actually say

Section 3.2 — Rights in Customer Data

Customer hereby grants to Intercom a non-exclusive, worldwide, royalty-free right to access, use and display the Customer Data during the Term in order to provide and improve our Services, including for Intercom AI model training.

Intercom claims the right to use your uploaded data to train their AI models.

Section 16.3 — ARBITRATION

all unresolved disputes... will be resolved through final and and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury, and you agree that Intercom and you are each waiving the right to trial by a jury.

You are prohibited from taking the company to court for most disputes.

Section 16.3 — ARBITRATION

CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION.

You waive your right to participate in any class action lawsuit.

Section 7.1 — Subscription Term and Renewals

Customer may cancel a month-to-month subscription at any time by going to the “Settings” page in the Dashboard

You can cancel your subscription easily through your account settings.

Last reviewed 2026-09-28 under rubric v3.5.

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