WalkMe Terms Scorecard

Grade B+ — Fair terms (score 82/100)

WalkMe reserves broad rights to terminate accounts without notice and requires users to indemnify the company for a wide range of claims.

Broad termination rights and indemnification. No forced arbitration.

Terms at a glance

Sells your data
UNCLEAR
Forced arbitration
NO
Trains AI on your content
UNCLEAR
Collects biometric data
NO
Shares data with government
LIKELY
Easy to cancel
YES
Tells you before changes
YES
Deletes data on request
UNCLEAR

What the terms actually say

Section 22 — Termination of Service

WalkMe has the right to terminate or suspend your access to all or part of the Services for any or no reason.

WalkMe can ban you or shut down your account whenever they want, for any reason, without needing to justify it.

Section 18 — Indemnification

You agree to defend, indemnify and hold harmless WalkMe and any WalkMe Representative from and against any and all claims...

If WalkMe gets sued because of something you did, you are on the hook for their legal bills and any money they have to pay.

Section 17 — Limitation of Liability

IF YOU HAVE NOT MADE ANY PAYMENTS TO WALKME FOR THE USE OF THE SERVICES, THEN WALKME SHALL NOT HAVE ANY LIABILITY TOWARDS YOU.

If you use the free version of their software, they claim they are not responsible for any damages, even if they cause them.

Section 21 — Amendment of Terms

WalkMe will make commercially reasonable efforts to notify on any substantial changes to these Terms... Such substantial changes will take effect seven (7) days after such notice was provided.

They promise to give you at least one week's notice before major changes to the terms go into effect.

Section 2 — Account and Passwords

Your Free Edition Account will allow you to access the WalkMe Editor, which you may uninstall at any time, in your sole discretion.

You have the right to stop using the service and uninstall their software whenever you choose.

Last reviewed 2026-08-03 under rubric v3.5.

Other scorecards