Grade A — Highly protective (score 92/100)
Fullstory provides clear data retention policies and lacks forced arbitration, though it retains broad rights to use de-identified usage data and custom deliverables.
Standard B2B terms. No forced arbitration. Clear data deletion timelines.
Fullstory will have no further obligation to maintain Customer Data and will delete all Customer Data in its systems... no later than six (6) months following the effective date of termination.
The company provides a clear, defined timeline for the deletion of your data after your account is closed.
No modification of this Agreement... will be effective unless in writing and signed by an authorized representative of the party against whom enforcement is sought.
While the company cannot unilaterally change the terms without a signature, there is no explicit requirement for them to notify you of proposed changes.
Fullstory owns any Usage Data, and nothing herein may be construed as prohibiting Fullstory from utilizing the Usage Data for purposes of operating Fullstory's business.
The company claims ownership of de-identified data generated by your usage and reserves the right to use it for their own business operations.
will be litigated exclusively in the federal or state courts of Wilmington, Delaware
Legal disputes must be handled in Delaware, which may be inconvenient or expensive depending on your location.
Customer grants Fullstory a non-exclusive, royalty-free, perpetual license to use the Custom Deliverables in connection with the services
Even if you pay for custom work, the company keeps a permanent right to use that work for their own purposes.
Last reviewed 2026-08-01 under rubric v3.5.