Grade B — Fair terms (score 78/100)
The terms broadly exclude liability for website use and allow unilateral changes at any time without notice. Statutory consumer rights are preserved and there is no forced arbitration.
Liability excluded; unilateral changes; no breach-notice commitment.
We ... exclude all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits ... and indirect, consequential and incidental damages.
Royal Mail disclaims essentially all responsibility for any harm or loss you suffer while using the website.
We may change these terms and conditions at any time by amending this page, and so you should check back to this page regularly.
Royal Mail can change the rules whenever it wants and only has to post updates on the website — no proactive notice required.
None of your statutory rights as a consumer that cannot be excluded or limited are affected.
Any consumer rights you have under law that cannot be contracted away are preserved.
We take the security and privacy of our systems and our customers' information very seriously.
There is a general security commitment, though no specific promise to notify users of a data breach.
If you are a consumer, all disputes arising out of your access to this website are subject to the non-exclusive jurisdiction of the courts of England and Wales.
Consumers are not locked into suing only in England — local courts remain available.
We may cancel your registration for this website or any service hosted on this website if you breach these terms and conditions or the customer terms and conditions for any service.
Account termination is conditioned on breach of the terms — it is not an arbitrary any-time, any-reason right.
Last reviewed 2026-08-11 under rubric v3.5.