Piano Terms Scorecard

Grade B- — Mostly fair (score 71/100)

The agreement includes forced arbitration, fee-shifting, and broad intellectual property rights, but provides clear data processing protections for business clients.

Standard B2B terms. Includes arbitration, fee-shifting, and broad IP rights.

Terms at a glance

Sells your data
NO
Forced arbitration
YES
Trains AI on your content
NO
Collects biometric data
NO
Shares data with government
YES
Easy to cancel
NO
Tells you before changes
NO
Deletes data on request
YES

What the terms actually say

Section 12(o) — Disputes and Governing Law

In the event that either party brings an action to enforce or exercise its rights under this Agreement... the prevailing party in such action... shall be entitled to reimbursement for its reasonable attorneys’ fees.

This is a 'loser pays' fee-shifting provision that increases the financial risk of litigation.

Section 12(b) — Entire Agreement; Severability; Modification

Piano may modify or amend this Agreement, including any incorporated policies or online terms, from time to time.

Piano reserves the right to unilaterally change the terms of the agreement.

Section 4(a)(iii) — Assignment of Intellectual Property Ownership

Client appoints Piano its attorney in fact to execute such documents. This appointment is coupled with an interest and is therefore irrevocable.

You grant Piano an irrevocable power of attorney to act on your behalf regarding IP rights.

Section 7(d) — Return of Client Data

Upon Client’s request made within thirty (30) days after the effective date of termination... Piano will make available to Client for download a file of Client Data. After such thirty (30) day period, Piano shall have no obligation to maintain or provide any of Client’s Data.

Piano provides a clear, time-limited window to export your data after the contract ends.

Section 16.24 — Data Portability

Piano shall ensure procedures are put in place to ensure that Personal Data is portable, in a machine-readable format, and that Piano will be in a position to provide Client with any Personal Data within three working days.

Piano guarantees data portability in a machine-readable format within a specific timeframe.

Last reviewed 2026-08-05 under rubric v3.5.

Other scorecards