Netflix Terms Scorecard

Grade B- — Mostly fair (score 73/100)

Netflix requires binding arbitration and class action waivers, limits liability, and reserves the right to modify terms with limited notice.

Forced arbitration and class waiver. No refunds. Unilateral term changes.

Terms at a glance

Sells your data
UNCLEAR
Forced arbitration
YES
Trains AI on your content
NO
Collects biometric data
UNCLEAR
Shares data with government
UNCLEAR
Easy to cancel
YES
Tells you before changes
YES
Deletes data on request
UNCLEAR

What the terms actually say

Section 8 — Arbitration Agreement

THESE TERMS OF USE REQUIRE YOU TO RESOLVE MOST DISPUTES WITH NETFLIX IN ARBITRATION, NOT IN COURT...

You are required to resolve legal disputes through private arbitration rather than in a public court of law.

Section 6.1 — Class Action Waiver

This means that you and Netflix will not seek to bring, join, or participate in any class, consolidated, or representative action...

You are prohibited from joining class action lawsuits against the company.

Section 2.8 — No Refunds

Payments are nonrefundable and there are no refunds or credits for partially used subscription periods.

All sales are final; you will not receive a refund if you cancel mid-billing cycle.

Section 7.6 — Changes to these Terms

We may, from time to time, change these Terms of Use. Such revisions shall be effective immediately; provided however, for existing members, material revisions shall, unless otherwise stated, be effective one month following notice to you.

The company can update the terms, providing one month's notice for material changes.

Section 2.6 — Cancellation

You can cancel your Netflix subscription at any time. To cancel, go to the Account page and follow the cancellation instructions.

You have a clear, self-serve method to cancel your subscription at any time.

Last reviewed 2026-07-25 under rubric v3.5.

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