Grade B — Fair terms (score 75/100)
Hetzner forces binding arbitration and class action waivers for US customers, while maintaining broad indemnification requirements and unilateral modification rights.
Forced arbitration, class waiver, and broad indemnification. No data sale.
YOU AND WE AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. ANY CLAIM, DISPUTE OR CONTROVERSY ... WILL BE RESOLVED EXCLUSIVELY AND CONCLUSIVELY BY BINDING ARBITRATION.
You are forced to resolve all legal disputes through private, binding arbitration and cannot join class action lawsuits.
You agree to protect, defend, indemnify and hold harmless us ... from and against any and all claims ... including, without limitation, reasonable attorneys’ fees
You are required to pay for the company's legal fees and damages if they are sued due to your use of the service.
We expressly reserve the right to make changes to our Terms and Conditions, System Policies and prices by giving the Customer prior notification via their customer account or using the email address
The company can unilaterally change the terms and prices, provided they notify you via email or your account.
The Customer has the right to cancel this contract within fourteen days after the conclusion of the contract without providing any reasons. To exercise their right to cancel this contract, the Customer is required to notify us ... by means of a clear declaration (e.g. a letter sent by post, fax, email or via the Customer’s account)
You have a clear, simple, and online-accessible method to cancel your contract.
Your data is, and at all times shall remain, your exclusive property. We will not use or disclose your data except as materially required to perform our services or as required by law.
The company pledges not to use or sell your data for purposes other than providing the service.
Last reviewed 2026-08-01 under rubric v3.5.