Grade C+ — Standard consumer terms (score 65/100)
Heap forces binding arbitration and class action waivers, and claims a perpetual, irrevocable license to all user feedback provided.
Forced arbitration, class waiver, and broad license to user feedback.
The Dispute shall be settled by binding, mandatory arbitration administered by the American Arbitration Association... The parties each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
You are prohibited from participating in class action lawsuits and must resolve all disputes through individual, binding arbitration.
You hereby grant to us and our assigns a perpetual, worldwide, fully transferable, sublicensable, irrevocable, royalty free license to use, reproduce, modify, create derivative works from, distribute, and display the Feedback in any manner any for any purpose
Any suggestions or ideas you provide become the company's property forever, to use however they want without compensating you.
UNDER NO CIRCUMSTANCES WILL THE TOTAL LIABILITY OF US... EXCEED THE AMOUNTS, IF ANY, THAT YOU HAVE PAID TO US
If the company causes you harm, their financial liability is capped at the amount you paid them, which is effectively zero for free users.
You agree that Heap in its sole discretion, may use your trade names, trademarks, service marks, logos... for the purpose of advertising or publicizing your use of Heap Sites
The company can use your brand identity and logo in their marketing materials without asking for your permission.
We provide you with access to Your User data and ability to delete any of Your User data.
The company explicitly provides a mechanism for you to access and delete the data they hold about your users.
We will inform you about any modifications to these Website Terms or to any of our other agreements by email, website pop-up messages, or other reasonable means within 15 days of such modifications.
The company commits to notifying you of changes to the terms within 15 days.
Last reviewed 2026-08-22 under rubric v3.5.