Freshworks Terms Scorecard

Grade B- — Mostly fair (score 70/100)

Freshworks requires binding arbitration and grants itself a perpetual, worldwide license to use your name and logo in marketing materials.

Standard B2B terms. Includes arbitration, perpetual marketing license, and fees.

Terms at a glance

Sells your data
NO
Forced arbitration
YES
Trains AI on your content
NO
Collects biometric data
NO
Shares data with government
LIKELY
Easy to cancel
NO
Tells you before changes
YES
Deletes data on request
NO

What the terms actually say

Section 12(j) — Dispute Resolution

Any dispute, claim or controversy... will first be determined by arbitration in San Francisco, California.

You cannot sue the company in court; you must use private arbitration in California.

Section 4(a) — Intellectual Property

Customer agrees its name, logo, and/or use case may be used by Freshworks in marketing materials... such rights granted herein shall be worldwide, perpetual, and in any media.

The company can use your company name and logo in their ads forever, even after you stop being a customer.

Section 5(a) — Fees and Payment

Payment obligations are non-cancelable, and non-refundable, except as expressly permitted in this Agreement.

All sales are final; you are locked into your subscription term regardless of usage.

Section 8 — Confidentiality

the receiving party may use the disclosing party’s Confidential Information... as necessary to comply with an order or subpoena of any administrative agency or court.

The company will hand over your data to the government if they receive a legal demand.

Section 4(c) — Updates

Freshworks will provide reasonable notice of material updates to the Services, Software, Mobile Apps, and Service Plans by either in-product notification or e-mail.

The company promises to tell you before they make significant changes to the service.

Last reviewed 2026-08-03 under rubric v3.5.

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