Grade F — Predatory terms (score 54/100)
FedEx reserves the right to modify terms without notice, forces users into class action waivers, and requires users to indemnify the company for a wide range of potential legal claims.
Unilateral changes, forced arbitration, and broad indemnification requirements.
fedex.com and its Content, may be changed, deleted or updated at any time without notice.
FedEx reserves the right to modify the terms of service at any time without providing any prior notice to the user.
Recipient agrees not to sue FedEx as a class plaintiff or class representative, join as a class member, or participate as an adverse party in any way in a class-action lawsuit against FedEx regarding FedEx Delivery Manager.
Users are prohibited from participating in class action lawsuits against FedEx regarding the Delivery Manager service.
You agree to defend, indemnify and hold harmless FedEx... from any and all claims... including the payment of legal fees arising out of or relating to... Your breach of any of these terms.
Users must cover FedEx's legal costs and damages if the company is sued due to the user's actions or breach of terms.
Any cause of action... must be instituted within one year after the claim or cause of action has risen or be barred.
The statute of limitations for bringing a claim against FedEx is shortened to one year.
If FedEx sees or hears about messages sent via FedEx ShipAlert that violate these provisions... it may take all actions necessary to protect itself, including disclosing any messages to the authorities.
FedEx reserves the right to share user messages with law enforcement if they believe terms have been violated.
Last reviewed 2026-07-31 under rubric v3.5.