Grade C — Standard consumer terms (score 61/100)
CVS forces users into binding individual arbitration and class action waivers, while requiring physical mail for opt-outs and imposing broad user indemnification obligations.
Forced arbitration, class waiver, and broad indemnification. No easy cancellation.
Continued participation in ExtraCare Plus following updates to these terms constitutes notice and acceptance of updates.
The company can change the rules at any time, and by continuing to use the service, you automatically agree to the new terms.
You hereby agree to indemnify, defend and hold the CVS parties harmless from any liability, loss, claim and expenses (including reasonable attorneys' fees)...
If you violate the terms and the company gets sued, you are responsible for paying their legal bills.
CVS may suspend or terminate any ExtraCare Plus account for any reason at our discretion.
The company can kick you off the platform whenever they want, for any reason.
YOU AND CVS AGREE THAT ANY DISPUTE... SHALL BE RESOLVED BY FINAL AND BINDING INDIVIDUAL ARBITRATION.
You cannot sue CVS in court; you must use a private arbitrator.
YOU AND CVS ALSO WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION IN ARBITRATION OR IN LITIGATION IN COURT.
You are prohibited from joining others in a class action lawsuit against the company.
Last reviewed 2026-08-05 under rubric v3.5.