Customer.io Terms Scorecard

Grade B — Fair terms (score 78/100)

Customer.io's Terms of Service maintain standard industry protections for the provider, including broad indemnification requirements and limited liability, while providing clear notice of modifications.

Standard SaaS terms with broad indemnification and liability caps.

Terms at a glance

Sells your data
NO
Forced arbitration
NO
Trains AI on your content
NO
Collects biometric data
NO
Shares data with government
UNCLEAR
Easy to cancel
NO
Tells you before changes
YES
Deletes data on request
NO

What the terms actually say

Section 12 — Indemnification

You will indemnify, defend, and hold Customer.io... harmless, including costs and reasonable attorneys’ fees, from any claim or demand made by any third party.

You are required to pay for the company's legal defense and any damages if they are sued due to your use of the service.

Section 13 — Limitation of Liability

CUSTOMER.IO’S LIABILITY UNDER THIS AGREEMENT WILL BE LIMITED TO THE GREATER OF: (A) THE AMOUNT PAID BY YOU... OR (B) $100.00 US DOLLARS.

The company limits its financial responsibility to you to a maximum of $100, regardless of the actual damages you suffer.

Section 14 — Termination

Customer.io may also terminate or suspend any and all Services immediately, without prior notice or liability, if you breach any of the terms.

The company reserves the right to shut down your account instantly without giving you a chance to fix the issue or receive prior warning.

Section 16 — Jurisdiction

Any dispute arising from or relating to the subject matter of this Agreement will be finally settled by the state and federal courts located in Multnomah County, Oregon.

You are forced to resolve all legal disputes in Oregon, regardless of where you are located.

Last reviewed 2026-08-08 under rubric v3.5.

Other scorecards