Grade A- — Mostly protective (score 86/100)
Crisp provides a B2B customer support platform with standard terms that include unilateral modification rights and a one-year statute of limitations for claims.
Standard B2B terms. No data sale. Unilateral changes. 1-year claim limit.
Crisp reserves the right, at our sole discretion, to modify or replace these Terms at any time, upon which you will be notified.
Crisp can change the terms at any time, but they commit to notifying you of these changes.
Any claim not asserted within such one (1) year period shall be irrevocably waived, to the extend permitted by law.
You have a shortened one-year window to bring any legal claims against the company.
Except as expressly agreed in writing, Crisp does not use Customer Data, AI Inputs, or AI Outputs to train or fine-tune the Crisp's artificial intelligence models.
Crisp explicitly states they do not use your data to train their AI models.
Customer expressly agrees that Crisp's aggregate liability will be strictly limited to the fees for the access to the Features charged to you during the last twelve (12) months.
Your potential recovery in a lawsuit is capped at the amount you paid them in the previous year.
This Agreement may be terminated... at any moment, by the Customer.
You have the right to cancel your subscription at any time.
Last reviewed 2026-08-21 under rubric v3.5.