CallRail Terms Scorecard

Grade F — Predatory terms (score 54/100)

CallRail's terms include mandatory arbitration, class action waivers, and a perpetual license to use aggregated/anonymized data, though they provide a 30-day opt-out for arbitration.

Forced arbitration, class action waiver, and perpetual data license.

Terms at a glance

Sells your data
NO
Forced arbitration
YES
Trains AI on your content
LIKELY
Collects biometric data
NO
Shares data with government
YES
Easy to cancel
YES
Tells you before changes
YES
Deletes data on request
NO

What the terms actually say

Section 22.5 — CLASS ACTION WAIVER

YOU ARE GIVING UP THE RIGHT TO COMMENCE OR PARTICIPATE IN CLASS AND REPRESENTATIVE ACTIONS.

Users are prohibited from joining class action lawsuits.

Section 5 — Ownership of Information

you hereby grant to CallRail a non-exclusive, perpetual, irrevocable right and license to use, copy, transmit, modify and display Service Data

CallRail claims a permanent license to use your data.

Section 14 — Limitation of Liability

IN NO EVENT WILL... CALLRAIL’S TOTAL CUMULATIVE LIABILITY... EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100.00)

Liability is capped at $100.

Section 22.1 — Opt-Out Procedure

You may elect to opt-out... by sending a written letter... within thirty (30) calendar days of your initial agreement

Users can opt out of arbitration via mail within 30 days.

Last reviewed 2026-08-26 under rubric v3.5.

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