CallRail Terms Scorecard

Grade F — Predatory terms (score 51/100)

CallRail forces binding arbitration and class action waivers, and claims a perpetual, irrevocable license to use your data in aggregated form.

Forced arbitration, class waiver, and broad content license.

Terms at a glance

Sells your data
NO
Forced arbitration
YES
Trains AI on your content
NO
Collects biometric data
NO
Shares data with government
YES
Easy to cancel
NO
Tells you before changes
YES
Deletes data on request
NO

What the terms actually say

Section 22 — Disputes, Arbitration, and Class Action Waiver

YOU ARE GIVING UP THE RIGHT TO LITIGATE A DISPUTE IN COURT BEFORE A JUDGE OR JURY.

You are forced into private arbitration and cannot join class action lawsuits.

Section 5 — Ownership of Information

you hereby grant to CallRail a non-exclusive, perpetual, irrevocable right and license to use, copy, transmit, modify and display Service Data

CallRail claims a permanent right to use your data in aggregated form, even after you leave.

Section 2 — Cancellation Terms

SUBSCRIPTION FEES WILL NOT BE REFUNDED, IN WHOLE OR IN PART... YOU WILL NOT BE ELIGIBLE FOR A PRO-RATED REFUND

All sales are final; you cannot get a refund for unused time if you cancel mid-term.

Section 6.3 — Right to Disclose

CallRail reserves the right at all times to disclose any information as CallRail deems necessary to satisfy any applicable law, regulation, legal process or governmental request

The company may share your data with law enforcement at their own discretion.

Section 22.1 — Opt-Out Procedure

You may elect to opt-out... by sending a written letter... within thirty (30) calendar days of your initial agreement

You have a 30-day window to opt out of the mandatory arbitration clause via physical mail.

Last reviewed 2026-08-04 under rubric v3.5.

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