Grade C — Standard consumer terms (score 61/100)
Bazaarvoice forces binding arbitration and class action waivers, imposes a one-year statute of limitations on claims, and allows for unilateral changes to terms without notice.
Forced arbitration, class waiver, and short claim window. Unilateral changes.
You and Bazaarvoice hereby expressly waive trial by jury. ... Neither you nor Bazaarvoice will participate in a class action or class-wide arbitration.
You are forced into individual arbitration and cannot join class action lawsuits or have a jury trial.
You agree that any claim you may have ... must be filed within one year after such claim arose; otherwise, your claim is permanently barred.
You must bring any legal claim within one year, or you lose the right to sue forever.
We may revise these Terms of Use at any time without prior notice.
The company can change the terms at any time without notifying you.
You ... agree to defend ... indemnify and hold Bazaarvoice ... harmless from and against any claims ... including without limitation, reasonable attorney’s fees and costs.
You are responsible for paying the company's legal fees if they are sued due to your actions.
You may opt out of this agreement to arbitrate. ... You must notify Bazaarvoice in writing within 30 days.
You have a limited 30-day window to opt out of the forced arbitration clause via physical mail.
Last reviewed 2026-08-01 under rubric v3.5.