Grade A+ — Highly protective (score 95/100)
Proximus provides extensive transparency regarding its services and legal obligations, though it maintains broad liability exclusions and relies on third-party integrations for some features.
Telecom provider with clear legal disclosures and consumer-friendly protections.
The interaction with our AI is stored in our systems for documentation purposes for a maximum of 3 months after the closure of the conversation.
The company explicitly limits the retention of AI interaction logs to 3 months, which is a protective practice.
A protocol is required when both the federal public authority and the party with whom the personal data are exchanged, in this case Proximus, are each the controller regarding the exchanged personal data.
Proximus maintains formal protocols for sharing personal data with federal public authorities.
To the maximum extent permitted by applicable law, the extra-contractual liability of Proximus and the board-members and employees of Proximus for damages of any kind whatsoever is excluded.
The company includes broad language attempting to limit its liability for damages to the extent allowed by law.
You can also contact the Telecom Mediation Service by e-mail: [email protected]
The company provides clear contact information for an independent mediation service to resolve consumer complaints.
Last reviewed 2026-08-06 under rubric v3.5.