Nielsen Norman Group Terms Scorecard

Grade A+ — Highly protective (score 100/100)

Nielsen Norman Group maintains standard educational terms with clear intellectual property protections, though it limits liability and enforces a no-refund policy on digital products.

Standard educational terms. No data sale. No refunds on digital goods.

Terms at a glance

Sells your data
NO
Forced arbitration
NO
Trains AI on your content
NO
Collects biometric data
NO
Shares data with government
UNCLEAR
Easy to cancel
YES
Tells you before changes
YES
Deletes data on request
YES

What the terms actually say

Section 4 — Access, Service Changes, and Refunds

All Sales Final: No refunds issued once access is granted due to the digital nature of content.

The company maintains a strict no-refund policy for all digital training materials once they are accessed.

Section 9 — Limitation of Liability

Our liability is limited to refunding registration and exam fees.

The company caps its total legal and financial liability at the amount paid for the specific service.

Section 8 — Privacy and Data

We keep training and exam records indefinitely to track credits and validate achievements. Contact [email protected] to delete your records.

While records are kept indefinitely for certification tracking, the company provides a clear path to request data deletion.

Section 7 — Online Participation

You may leave at any time.

Users have the explicit right to cease participation in online courses at their discretion.

Section 1 — Access Duration

Temporary maintenance or upgrades may limit availability; when possible, we will provide advance notice.

The company commits to notifying users in advance regarding scheduled maintenance or service interruptions.

Last reviewed 2026-08-21 under rubric v3.5.

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