This assessment covers the linked Combined.
Grade B — Fair terms (score 79/100)
Contentsquare provides robust security and an explicit no-sale pledge, though it retains broad rights to use customer data for internal development and machine learning.
Strong security and no-sale pledge, but broad feedback license and data usage.
Customer authorizes and grants Contentsquare and its Affiliates a non-exclusive, perpetual, worldwide, royalty-free, right and license to (i) compile, access and use Customer Data, strictly in order to research, develop, modify, improve or support the services... (iii) collect and use Usage Data for its business purposes, including... developing, training and improving its products and services
The company claims a perpetual, worldwide license to use your data to train and improve their AI and machine learning models.
Customer grants to Contentsquare and its Affiliates a royalty-free, fully paid, sub-licensable, transferable... non-exclusive, irrevocable, perpetual, worldwide right and license to make, use, sell, offer for sale, import, and otherwise exploit Feedback
Any suggestions or ideas you provide are owned by the company forever, and they can sell or use them without compensating you.
In no event shall Contentsquare or its Affiliates sell Customer Data to third parties for any marketing or advertising purposes whatsoever.
The company explicitly pledges not to sell your data to third parties for marketing or advertising.
Contentsquare shall delete or anonymize Visitor Data, by default no later than thirteen (13) months from its collection
The company commits to a specific 13-month retention period for visitor data.
The Agreement may be changed only by a written agreement signed by the Parties’ authorized representatives.
The terms can only be modified through a formal written amendment signed by both parties.
Last reviewed 2026-10-30 under rubric v3.6.