Grade F — Predatory terms (score 52/100)
Change.org's ToS imposes binding arbitration with class/jury waivers, claims a perpetual irrevocable content license, caps liability at $100, and demands user indemnification.
Forced arbitration, perpetual license, $100 cap, indemnification, short SOL, NY venue
you grant us a worldwide, perpetual, irrevocable, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content in any and all media or distribution methods (existing now or later developed).
Users grant a perpetual, irrevocable content license that has no termination tied to account deletion.
Change.org's liability and the liability of each of its affiliates, suppliers, partners, and agents to you or any third parties under any circumstance is limited to the greater of USD one hundred ($100) or the amount you have paid us in the past twelve (12) months.
Aggregate liability for any harm is capped at $100 (or 12 months of payments, whichever is greater).
You agree to indemnify, defend (if we so request), and hold harmless Change.org and its affiliates, suppliers, partners, and agents from and against any claims, demands, losses, damages, or expenses (including reasonable attorneys' fees) arising from the content you post or submit, your use of and connection to the Change.org website...
Users must defend and pay the company's legal fees and damages arising from their use or content.
YOU AGREE TO BINDING, INDIVIDUAL ARBITRATION. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.
Users are forced into binding individual arbitration and waive the right to a jury trial or class action. A 30-day email opt-out window is offered.
You and Change.org both expressly waive a trial by jury.
An additional, standalone jury trial waiver applies beyond the arbitration clause.
You agree that any claim within the scope of these Dispute Resolution Terms must be filed within one (1) year after the claim or cause of action first accrues... or forever be barred.
The user must file within 1 year of any claim arising or be forever barred from bringing it.
you and Change.org agree to submit to the exclusive jurisdiction of the state and federal courts located within the State of New York.
Any dispute not sent to arbitration must be heard in New York, regardless of where the user lives.
We'll let you know of any significant changes by posting a notice on our platform or by sending an email to the address associated with your account.
The company commits to notifying users of significant changes by email or platform notice.
Last reviewed 2026-09-10 under rubric v3.5.