Braze Terms Scorecard

Grade A — Highly protective (score 94/100)

This agreement governs B2B software services, featuring standard mutual indemnification and liability caps, but includes a mandatory jury trial waiver.

Standard B2B SaaS terms. Includes jury waiver and indemnification.

Terms at a glance

Sells your data
NO
Forced arbitration
NO
Trains AI on your content
NO
Collects biometric data
NO
Shares data with government
NO
Easy to cancel
NO
Tells you before changes
YES
Deletes data on request
YES

What the terms actually say

Section 10.10 — Governing Law

Each party also waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.

You are giving up your right to have a jury decide any legal disputes with the company.

Section 8.1 — Limitation of Liability

IN NO EVENT SHALL EITHER PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT... EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER.

The company limits its total financial responsibility to the amount you have paid them.

Section 3.1 — Fees & Payment

(ii) payment obligations are non-cancelable; (iii) fees paid are non-refundable

Once you commit to a subscription, you are obligated to pay for the full term regardless of use.

Section 2.6 — Protection of Customer Data

Customer hereby instructs Braze to remove unused or unusable Customer Data in accordance with the Braze data retention policy

The company provides a mechanism for data deletion as part of their standard retention policy.

Section 9.2 — Term of Subscriptions

Braze will provide sixty (60) days’ advance notice of automatic renewal, including any price increase not to exceed 7%.

You will be notified well in advance before your subscription automatically renews.

Last reviewed 2026-07-27 under rubric v3.5.

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