This assessment covers the linked policy document.
Legacy rating — awaiting reassessment with complete source evidence.
Grade F — Predatory terms (score 45/100)
Agora's developer ToS forces binding arbitration with mail-only opt-out, retains an irrevocable user-content license past termination, caps liability at $100, and lacks defined data retention and security commitments.
Forced arbitration, irrevocable license, $100 liability cap, broad indemnity, no security commitment.
By providing User Content to or via the Service, you grant Agora a worldwide, non-exclusive, irrevocable, royalty-free, fully paid, transferable right and license (with the right to sublicense) to copy, reproduce, use, host, store, transfer, publicly display, publicly perform, transmit, reproduce, modify for the purpose of formatting for display, and distribute your User Content, in whole or in…
You grant Agora a permanent, irrevocable, worldwide license to your content that survives account termination (§ 17.6 keeps § 6 in force).
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND AGORA ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. YOU AND AGORA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY and not as a plaintiff or class member in any purported class or representative proceeding.
You are forced into individual binding arbitration and waive the right to participate in any class or representative proceeding.
If you do not wish to resolve disputes by binding arbitration, you may opt out of the provisions of this Section 24 within 30 days after the date that you agree to these Terms by sending a letter to Agora, Inc., Attention: Arbitration Opt-Out, 2804 Mission College Blvd, Suite 110, Santa Clara, CA 95054 that specifies: your full legal name, the email address associated with your account on the…
An arbitration opt-out exists but only by physical mail within a tight 30-day window.
AGORA WILL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE TO YOU... (ii) FOR ANY AMOUNT IN EXCESS OF $100.00 OR, IF GREATER, THE FEES PAID BY YOU TO AGORA IN THE SIX (6) MONTH PERIOD PRIOR TO THE DATE THE CLAIM AROSE.
Agora's liability is capped at $100 (or 6 months of fees, whichever is greater).
You agree to indemnify, defend, and hold Agora and its affiliates, officers, directors, agents, service providers, partners, and employees harmless from any claim, demand or allegation made by any third party, and all related losses, damages, liabilities, costs and expenses (including attorneys' fees)...
Broad, one-sided indemnification: you must defend and pay Agora for a wide range of third-party claims.
Agora may preserve content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (i) comply with legal process, applicable laws or government requests; (ii) enforce these Terms; (iii) respond to claims that any content violates the rights of third parties; or (iv) protect the rights, property, or…
Agora may disclose content to authorities based on its own 'good faith belief,' with no commitment to require a warrant or notify you.
you understand that the operation of the Service, including your (or your users') content, may be unencrypted and involve... Agora will have no liability for any unauthorized access or use of any content, or any corruption, deletion, destruction or loss of any content.
Agora acknowledges content may be unencrypted and disclaims liability for unauthorized access; no commitment to notify users of breaches.
We reserve the right to change, modify, or update the Website and Platform at any time, to impose additional restrictions or limitations on the Service (including, without limitation, the maximum period of time that data or other content will be retained by the Service and the maximum storage space that will be allotted on Agora's servers on your behalf)...
Document is silent on any specific data-retention or deletion timeline after account closure.
These Terms shall be governed by the internal laws of the State of California, without giving effect to principles of conflict of laws. You hereby consent to the exclusive jurisdiction and venue of the state courts sitting in Santa Clara County, California or the federal courts in the Northern District of California to resolve any disputes arising under these Terms.
You must litigate any dispute in Santa Clara County or Northern District of California.
YOU MAY CANCEL YOUR SUBSCRIPTION PLAN AT ANY TIME... YOU MAY CANCEL YOUR SUBSCRIPTION PLAN by emailing [email protected]. You must cancel your Subscription Plan at least 24 hours before it renews in order to avoid billing of the next periodic Subscription Fee to your account.
Subscription cancellation requires emailing support instead of a self-serve settings toggle.
You may terminate the Service at any time, for any or no reason, by deleting your account, unsubscribing from the Service, and disabling Your Product's access of the Platform and use of the Service.
You can terminate by deleting your account yourself, without contacting support.
If we revise the Terms, we will post the revised Terms on our Website, and you consent to receiving notice of any changes through such posting. If required by law, Agora will also provide you notice of changes as provided in Section 25.2.
Revised terms will be posted on the Website; email notice is given when legally required.
Last reviewed 2026-09-29 under rubric v3.5.