Grade A — Highly protective (score 92/100)
Sentry provides standard B2B software terms that avoid forced arbitration and class action waivers, though they maintain broad rights to modify terms and limit liability.
Standard B2B terms. No forced arbitration. Broad liability caps.
If Customer does not want to renew a subscription, Customer must cancel its account(s)/subscription(s) from its account settings.
You can cancel your subscription directly through your account settings without needing to contact support.
Nothing in this Agreement prohibits either party from making disclosures, including of Service Data and other Confidential Information, if required by Law, subpoena or court order.
Sentry will comply with legal requests for your data, such as subpoenas or court orders.
Except for Excluded Claims, each party’s (and its suppliers’) entire liability arising out of or related to this Agreement will not exceed in aggregate the amounts paid or payable by Customer to Sentry during the prior 12 months.
Your ability to sue Sentry for damages is limited to the amount you paid them in the previous year.
During the Subscription Term, Customer may export or delete its Service Data from the Service using the export and deletion features described in the Documentation.
You have self-serve tools to export or delete your data while your subscription is active.
Sentry will use reasonable efforts to notify Customer of the changes through communications via Customer’s account, email or other means. ... continued use of the Service after the updated version of this Agreement goes into effect will constitute Customer’s acceptance of such updated version.
Sentry can change the terms, and by continuing to use the service, you automatically agree to the new version.
Last reviewed 2026-07-26 under rubric v3.5.