Grade B — Fair terms (score 79/100)
The NSW Customer Survey Panel terms grant the government a perpetual, irrevocable license to all user-provided content and allow for account termination at any time without notice.
Grants perpetual content license. Allows termination without notice.
You grant to us a non-exclusive, irrevocable, perpetual, transferable, royalty-free licence to use, reproduce, make adaptations of, modify or incorporate into other work
You give the government a permanent, irrevocable license to use, modify, and sub-license any content you provide, which lasts forever even if you leave the panel.
In our absolute discretion, we may suspend or permanently remove you from the Panel at any time without any prior notice
The company reserves the right to terminate your account at any time for any reason without giving you any advance warning.
You agree to indemnify us or any NSW Government departments and agencies... from and against any liability or loss (including reasonable legal costs and expenses)
You are legally and financially responsible for any damages or legal fees the government incurs because of your participation.
You can unsubscribe from the Panel at any time by clicking the unsubscribe link in emails you receive from us.
You have a simple, self-serve way to cancel your membership.
If these changes affect your rights or responsibilities, you will be notified by email to the email address that is on your Panel member profile.
The company commits to notifying you via email if they update the terms in a way that impacts your rights.
Last reviewed 2026-08-02 under rubric v3.5.