Maricopa County Terms Scorecard

Grade A+ — Highly protective (score 100/100)

Maricopa County's virtual agent policy provides clear data retention limits and explicitly prohibits sharing mobile information with third parties for marketing purposes.

Highly protective policy with clear retention limits and no data sale.

Terms at a glance

Sells your data
NO
Forced arbitration
NO
Trains AI on your content
NO
Collects biometric data
NO
Shares data with government
NO
Easy to cancel
YES
Tells you before changes
UNCLEAR
Deletes data on request
NO

What the terms actually say

DATA RETENTION

Conversation Records: Statements provided to Mari are maintained for no more than thirteen (13) months.

The county limits the storage of your chat history to a maximum of 13 months.

HOW WE USE THE INFORMATION

Mobile information, including SMS opt-in data and consent, will not be shared with third parties or affiliates for their own purposes.

Your mobile data is protected from being sold or shared with third parties for their own marketing or promotional use.

SMS CHANNEL USE POLICY

You may cancel the SMS service at any time by texting STOP.

You have a simple, standard way to opt out of SMS communications.

DATA RETENTION

After the retention period, data is securely deleted or anonymized.

The county ensures that data is not kept indefinitely by deleting or anonymizing it after the retention period.

Last reviewed 2026-07-31 under rubric v3.5.

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