Google Fiber Terms Scorecard

Grade A+ — Highly protective (score 100/100)

This Uptime Guarantee Agreement outlines service credits for downtime, providing clear performance metrics without imposing predatory legal waivers or data practices.

Service level agreement with no predatory terms found.

Terms at a glance

Sells your data
NO
Forced arbitration
NO
Trains AI on your content
NO
Collects biometric data
NO
Shares data with government
NO
Easy to cancel
UNCLEAR
Tells you before changes
UNCLEAR
Deletes data on request
UNCLEAR

What the terms actually say

Uptime Guarantee Agreement

If Google Fiber does not meet the Uptime Guarantee, you will be eligible to receive the Uptime Guarantee Credits described below.

The company commits to a specific service level and provides financial credits if they fail to meet it.

Reporting

Google Fiber will provide monthly internet uptime reports to you that describe Google Fiber’s performance with respect to the Uptime Guarantee.

The company proactively provides transparency regarding their service performance.

Uptime Guarantee Credit Procedures

If Google Fiber determines in its sole discretion that you are eligible to receive an Uptime Guarantee Credit, Google Fiber will automatically apply the Uptime Guarantee Credit to your bill...

While the company automates the credit process, they retain final authority on determining eligibility.

Last reviewed 2026-08-08 under rubric v3.5.

Other scorecards