Grade D — Sign with caution (score 55/100)
Zoom forces binding arbitration and class action waivers, and maintains broad rights to modify terms, but explicitly pledges not to train AI models on user communications.
Forces arbitration, broad liability limits, but protects AI training rights.
The parties expressly waive the right to bring or participate in any kind of class, collective, or mass action.
You are prohibited from joining class action lawsuits against the company.
You agree that Zoom may modify, delete, and make additions to its guides, statements, policies, and notices, with or without notice to you.
The company can change its policies at any time without telling you.
Zoom does not use any of your audio, video, chat, screen sharing, attachments or other communications-like Customer Content to train Zoom or third-party artificial intelligence models.
Your private communications are protected from being used to train AI models.
we may disclose Customer information... to a tax authority without notice to you before or after the disclosure.
The company can share your data with tax authorities without informing you.
You agree that all payments are non-cancelable... and are final and non-refundable.
You cannot get a refund for your subscription once you have paid.
Last reviewed 2026-07-25 under rubric v3.5.